May 1, 2009

Dear Cheryl Becker

At Universal Vacation Club, we are aware of current issues regarding the swine flu. We take situations such as these very seriously. It is our responsibility to provide the safest and most comfortable stay possible for all of our guests. That’s why you can rest assured that we have taken every precaution to make sure you can relax and enjoy your upcoming UVC vacation.

Please note that while this situation is of great concern to us all, the UVC is taking every measure to ensure your health and safety. Also note these reasons to resume your intended stay with UVC:
• There are currently no cases of H1N1 swine flu near any of the UVC Resorts. This outbreak is believed to have started in Mexico, but is mainly populated in Mexico City and surrounding cities. No UVC Resorts are near the affected area.
• Why are there reported deaths of the swine flu in Mexico, but in no other country? This is because of Mexico’s weakened infrastructure and lack of medical capabilities in densely populated Mexico City. However, in UVC destinations such as Puerto Vallarta, Nuevo Vallarta / Riviera Nayarit, and Cabo San Lucas, the medical capabilities are much greater in preparation for tourists and frequent visitors.
• The swine flu is very treatable once caught and diagnosed. There are several general influenza treatments that combat the swine flu with similar effectiveness.
• Every UVC Resort has an on-site doctor on-call, 24 hours a day. Again, the swine flu is very treatable when caught and diagnosed.
• We are working very closely with local authorities to take all the necessary precautions to minimize any potential spread of the virus.
For the most up to date information regarding swine flu, please consult any of the following sources:

State Department ( )
Center For Disease Control and Prevention ( )
World Health Organization ( )
• Villa Group Resorts