Following you will find additional information regarding the recent announcement of Vistana Signature Experiences (formerly Starwood Vacation Ownership).
Starwoodvacationnetwork.com has officially changed to vistana.com.
Vistana Signature Experiences is the name of our new company, (formerly Starwood Vacation Ownership), which provides leisure opportunities that best fit the needs of today’s travelers, and is the exclusive provider of Westin® and Sheraton® vacation ownership through the Vistana Signature Network.
Vistana™ Signature Experiences, Inc. an operating business of Interval Leisure Group, Inc. designs, builds, manages and maintains resort properties under the Westin and Sheraton brands, ensuring the highest quality standards.
Through its exclusive license agreements, we will continue to develop products primarily within these two signature brands. By leveraging these highly recognizable brands, plus Gold status in the industry-leading Starwood Preferred Guest (SPG) program, Vistana drives value for customers by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market.
FREQUENTLY ASKED QUESTIONS:
WHAT IS INTERVAL LEISURE GROUP℠ (ILG)?
Interval Leisure Group (ILG) (NASDAQ: IILG) is a leading provider of professionally delivered vacation experiences and the exclusive global licensee for the Hyatt®, Westin®, and Sheraton® brands in vacation ownership.
ILG’s operating businesses include Aqua-Aston Hospitality, Hyatt Vacation Ownership, Interval International, Trading Places International, Vacation Resorts International, VRI Europe, and Vistana Signature Experiences.
Headquartered in Miami, Fla., ILG has offices in 16 countries and approximately 10,000 employees. For more information, visit www.iilg.com.
WHAT IS VISTANA™ SIGNATURE EXPERIENCES, INC.?
Vistana Signature Experiences is the name of our new company, (formerly Starwood Vacation Ownership), which provides leisure opportunities that best fit the needs of today’s travelers, and is the exclusive provider of Westin® and Sheraton® vacation ownership through the Vistana Signature Network.
DOES VISTANA SIGNATURE NETWORK REPLACE STARWOOD VACATION NETWORK?
Yes. The Vistana Signature Network (formerly Starwood Vacation Network) gives travelers access to our collection of villa resorts, as well as the freedom to explore more than 1,300 hotels and resorts in nearly 100 countries through Gold-level status in the Starwood Preferred Guest® program.
ARE STARWOOD PREFERRED GUEST BENEFITS CHANGING?
Starwood Preferred Guest benefits do not change as a result of this transaction. You will continue to receive the same valuable benefits, award-winning branded experiences and preferred access to the industry-leading SPG program that you’ve come to know and expect. Current reservation guidelines and fees, exchange rules, reservation rights, and exchange privileges through the Vistana Signature Network, Interval International and other current exchange options remain the same.
WILL MY RESORT CONTINUE TO BE OPERATED AS A WESTIN OR SHERATON BRAND?
Yes. A long-term license agreement is in place to ensure Vistana continues to be the exclusive provider of vacation ownership for the renowned Westin and Sheraton brands as well as our SPG affiliation, ensuring no disruption for Owners.
WHAT ARE WESTIN VACATION CLUB AND SHERATON VACATION CLUB?
Westin Vacation Club and Sheraton Vacation Club are the collection of stylishly designed villa resorts, operated by Vistana™ Signature Experiences under the Westin and Sheraton brands. These are not new products. They are simply how we refer to our group of Westin- and Sheraton-branded villa resorts.
WILL MY EXCHANGE COMPANY AFFILIATION REMAIN THE SAME?
Yes. You and your HOA continue to have the same exchange company affiliation agreement you had prior to the merger with ILG.
WILL THE MORTGAGE PROCESS REMAIN THE SAME?
Yes. The mortgage process remains the same. If you make your mortgage payment by credit card or ACH, that will continue; if you mail in your mortgage payment the address is the same. All of our mortgage and customer-service phone numbers will also remain the same.
WILL MY EXISTING RESERVATIONS REMAIN THE SAME FOR MY UPCOMING VACATIONS?
Yes. All confirmed reservations remain unchanged.
WILL I CONTINUE TO USE THE SAME WEBSITES AND TELEPHONE NUMBERS I HAVE TO CONTACT VISTANA?
Our telephone numbers remain the same, but our website has changed. Starwoodvacationnetwork.com has officially changed to vistana.com. Please visit vistana.com regularly for important information regarding your ownership as well as for planning for your next vacation.
Syed Sarmad, Principal Broker for Advantage Vacation
