Hyatt Residence Club Covid-19 Reservation Cancellation Information
Hyatt has adjusted reservation and Cancellation options to be more fluid during this uncertain time.
The following options are for reservations canceled on or after March 12, 2020 (subject to change):
Cancellations to existing reservations made with Club or Portfolio Points 61 days or more prior to arrival
If you have an existing reservation and cancel sixty-one (61) days or more prior to arrival, any related Club or Portfolio Points will be restored to your account for further use during the original Reservation Window. The cancellation fee related to this transaction will be waived.
Cancellations to existing reservations made with Club or Portfolio Points 1-60 days prior to arrival:
If you have an existing reservation and cancel sixty (60) days or fewer days prior to arrival, and Club or Portfolio Points will be returned to your Account in their corresponding use window as Restricted Points. Hyatt Residence Club has extended the expiration date of these Restricted Points to December 31, 2021, for reservations made within sixty (60) days prior to arrival at any Hyatt Residence Club or Portfolio Program resort, based upon availability. Any travel using these points must be completed by December 31, 2021.
If any Club or Portfolio Points are expired at the time of cancellation, we will also restore them as Restricted Points, as described above.
You may begin using these restored points on May 10, 2020, by contacting Member Services at 1-800-GO.HYATT
If you used borrowed Club or Portfolio Points for the reservation, they will be returned to the original Reservation Window without penalty; however, any advance payment of estimated maintenance fees and taxes will not be refunded.
The Cancellation fee related to the transactions above will be waived.
OTHER RESERVATION TYPES
If you have, a reservation confirmed through Interval International, please visit intervalworld.com
If you have a rental or Owner Discount reservation, please visit hyatt.com
If you have a Preview or Access Package reservation, please contact 1-800-665-8455
Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations.
