Disney Vacation Club (COVID-19) Travel Alert -April 24, 2020
The safety and well-being of our Members, Guests and employees are The Walt Disney Company’s top priority’s.
As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Walt Disney World Resort, The Disneyland Resort and Disney Vacation Club Resort Properties-including Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort and Aulani, A Disney Resort & Spa-will remain closed until further notice.
Temporary Updates to Disney Vacation Club Cancellation Policy
Until the decision is made as to when the Resorts will reopen, all reservations scheduled for arrival during the closure time will be automatically cancelled by Disney Vacation Club on a week-by-week basis. Members do not need to cancel the reservation online or contact Member Service. Vacation Points returned due to a cancellation of a Resort Reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days. When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from regardless of arrival date. Please allow up to 15 business days for the process to be completed. Reservation Points returned due to a cancellation of a Disney Collection or a Concierge Collection reservation will be returned as Reservation Points in the current use year.
Some Members had reservations for Disney Vacation Club Resort stays during the closure period using Points that are set to expire. 2019 Use Year Points for April and June that are set to expire in 2020 and that were used for these reservations will be extended for one year from the current expiration date. 2018 Use Year Points for April and June that were banked into 2019 and used for these reservations will be extended for six months from their current expiration date. Please note this temporary policy only includes expiring Points that were used to book a stay between March 12 and the end of the closure period and that involve a reservation cancelled after February 29. In addition, to better support Member availability, Disney Vacation Club will not extent the life of our expiring developer Points.
In light of this and to help with Resort availability in the coming year, beginning today, Members who want to borrow Points to complete a reservation will temporarily only be able to borrow up to 50 percent of their future Use Year Points per contract, as permitted by your Home Resort Rules and Regulations. Doing this will help manage inventory and accommodate more Members who want to schedule their vacations once the Resorts reopen. Points already borrowed for a stay outside the closure period will be honored, even if they are above the 50 percent threshold. We will continue to monitor our inventory and re-evaluate, with the goal of returning to our standard policy as soon as it is appropriate to do so.
Learn more about these policy changes.
Have Questions? Were here to Help.
Disney knows that you have questions about your Membership during these uncertain times. Disney Vacation Club Member Services will continue to assist you with reservation changes during their regular operating hours.